Promise ledger
Oopbuy promises, one ledger: what each claim is matched to
All fifteen promises in one place, with their status, the clause each maps to, and a Promise picker that turns your order's situation into a reading list and a historical charge illustration.
The full Oopbuy promise ledger
Fifteen promises, read on oopbuy.com on 15 October 2026. Each entry links to the page where both texts are quoted in full, with screenshots of the source.
| Promise as printed | Status | What the clause says or lacks |
|---|---|---|
| Direct shopping in China no price difference | Matching clause, with limits | The fee page passes the item price through, but dollar figures use a fixed internal divisor. |
| Safe Payments | No matching clause found | Payment pages describe channels and fees; no page defines what the safety covers. |
| Quality Inspection (homepage badge) | Matching clause, with limits | Quantity, colour, size and labels are checked; colour difference and size error are excluded. |
| "a full QC inspection" (How to Buy, step 2) | Matching clause, with limits | Regular photos are "generally three"; measurements are a separate custom service. |
| 24/7 Support | Matching clause, with limits | Order processing runs on Beijing office hours; enquiries are answered within 24 hours. |
| 90-Day Free Storage | Matching clause | The Storage page says 90 days from "received". What happens after day 90 varies by page. |
| Delivery Guarantee | Matching clause, with limits | Compensation follows each route's own standard, with a 7-day and a 45-day deadline. |
| More protection | No matching clause found | The Service Protection page holds a single sentence and no terms. |
| "within 7 working days at the earliest" | Matching clause, with limits | The Delivery Time page says about 15 to 30 days, depending on destination. |
| "Worry free return and exchange system guarantee" | Matching clause, with limits | Returns are a seller-offered service, 120 hours after stock-in, and the seller decides. |
| "offices in the United States, China and other places" | No matching clause found | The published company details are two Hong Kong addresses and one Xiamen seller name. |
| "key regions in 45 countries" | No matching clause found | No list of the 45 is published; the estimator offers 243 destination entries. |
| "direct access to manufacturers at wholesale prices" | No matching clause found | The purchasing disclaimer says orders are bought from marketplace sellers by third-party agents. |
| Oopbuy Selection: factories, batch checks, penalties | No matching clause found | Three marketing lines in the search panel; the mall's terms are not visible without an account. |
| "capture 99% of product information" | No matching clause found | No page measures the rate; links the system cannot read go through a manual order form. |
Read across the statuses and a pattern shows. The promises tied to a specific operation, storage, inspection, returns, have clauses, usually with conditions. The promises about the company itself and about protection in general, offices, countries, factories, "More protection", have none that we could find.
That pattern is the main finding of this site, and it is a neutral one. Operational promises are easier to write terms for. Brand promises are usually left as brand promises.
Promise picker: which clauses apply to your order
This is a reading aid with historical October 2026 fee examples, not a current quote. Tick the situations that fit your order. The picker lists the clause for each, with the condition that matters, and illustrates the dated charge examples. Change a number and the total updates.
How to use the picker: tick first, then adjust the three numbers. The yuan example includes a declaration charge of 8 CNY; the official fee page says generally 8 CNY and the amount can depend on route. The dollar figure appears only if you tick PayPal. Item prices, freight and postage are left out on purpose: they depend on the seller and the route, and no clause fixes them.
The clause texts inside the picker are short extracts. The full quotes, with screenshots, are on each promise page: price, inspection, storage, delivery, support and returns, company.
Why choose Oopbuy, read three ways
What every agent does. Buying from Chinese marketplaces for you, receiving at a warehouse, photographing, storing for a while, and shipping abroad on a route you choose. Oopbuy does all of that, as does every agent you will see on a spreadsheet site. None of it is a reason to pick one over another.
What Oopbuy's pages show that is specific. No service fee on purchases (Service & Fees). Ninety free storage days, counted from "received". A written processing standard with hours and deadlines. An eligible first monthly return with the service fee waived, while shipping can still be payable. Payment through PayPal, Wise in five currencies, cards and Klarna. A public shipping estimator that shows routes before you sign up.
When another agent may suit you better. If you price everything in dollars and do not want to convert, the estimator's fixed divisor matters. If you need a written definition of what a delivery guarantee covers, the Service Protection page does not give one. If you rely on measurements for every item, Custom QC is a separate paid step. Compare those clauses with any agent you are considering.
How the three statuses are assigned
A status describes the relationship between two texts. It never describes the service itself. Two people can read the same pair and disagree on whether the limits matter; the status only records that limits exist.
We give Matching clause when a page states the promise in equivalent terms. We give with limits when a page speaks to the promise and attaches a time limit, an exclusion, a fee, or a decision that rests with someone else. We give No matching clause found after reading the help centre, the Terms of Service, the footer pages, the purchasing instructions and, where relevant, the logged-out mall pages.
If a clause turns up later, the status changes and the change is logged on the updates page.
What this ledger does not do
It does not test the service. We did not place orders to see whether three photos arrive or whether a claim is paid. The ledger compares texts, nothing more, and every entry says so by quoting both sides.
It does not rank Oopbuy against other agents, quote review scores, or call any promise misleading. Words like that need evidence this kind of reading cannot produce. What it can produce is a precise answer to a narrower question: when the homepage says X, what written standard can you hold the agent to?
And it is not legal advice. Where a clause and a promise disagree, which one governs is a question for Oopbuy's support team and, in a real dispute, for whoever handles consumer complaints where you live.