Help
Oopbuy help for the promise check: routes, status words and FAQ
Where to go when something needs an answer, the words you will meet in Oopbuy's pages, the questions people ask about the ledger, and what to check before paying.
Need help with an order? Start here
Questions about an order you have placed go to Oopbuy, not to us. The order chat reaches the purchasing agent handling it; the live chat widget on oopbuy.com reaches customer service; [email protected] takes email. The order chat is the best route for anything about a specific item, because the 24-hour reply standard in the purchasing instructions applies to it.
Questions about a clause, such as which inspection standard applies to a 1688 order or which page governs storage past day 90, are best asked in writing, with the page quoted. A reply in writing is something you can refer back to.
For a quote that has changed, compare its date with the current official page. The update log records this guide’s reviews; keep a written answer from Oopbuy support for decisions on an order.
Glossary: the terms you will see in Oopbuy's pages
Most of these come from Oopbuy's own order statuses and help pages. Two, GL and RL, are community jargon; they are included because you will meet them on spreadsheet sites and forums.
| Term | What it means here |
|---|---|
| Stocked in | Order status meaning the item is in the warehouse. Starts the 120-hour return window. |
| Received | Order status used by the Storage page to start the 90-day free storage clock. |
| Signed for | Status for a parcel the warehouse accepted. Abnormal parcels get 30 days from here. |
| QC photos | The warehouse's inspection photos, "generally three" per item: front, back, side or logo. |
| Custom QC | Paid service for measurements and specific details beyond the standard photos. |
| GL / RL | Community shorthand for "green light" (keep the item) and "red light" (ask for a return or exchange) after seeing QC photos. Oopbuy's pages do not use these terms. |
| Rehearsal packing | Pre-packing and weighing before you submit a parcel, 20 RMB per parcel (read 10 Oct 2026). |
| Declaration fee | Customs declaration fee charged per parcel at shipping, generally ¥8. |
| Volumetric weight | L x W x H in cm divided by the route's coefficient; billing uses the larger of this and actual weight. |
| DIY order | Manual order for links the system cannot read; you enter the item details yourself. |
| Oopbuy Selection | Oopbuy's own mall tab in keyword search results; separate from marketplace agent orders. |
| Final interpretation | A reservation of the right to decide what a promotional or protection text means; appears on the Service Protection page. |
Status names matter because the clocks hang on them. "Received", "Stocked in" and "Signed for" sound alike and start different deadlines.
Frequently asked questions about the promises
The eight questions below are the ones the ledger answers most often. Each answer quotes the page it comes from and the date we read it.
If your question is about a specific order, ask Oopbuy in the order chat. If it is about how we read a clause, the About page explains the method and the dated review process.
Does Oopbuy charge a service fee?
Its Service & Fees page, read on 15 October 2026, lists no service fee: you pay product cost, international shipping and a customs declaration fee of generally ¥8 per parcel. Optional services and the PayPal top-up fee are extra, and dollar prices include a conversion margin.
How long is storage free?
Ninety days from the order status "received". Parcels that cannot be matched to an order get 30 days from "signed for".
How many QC photos do I get?
"Generally three" for regular inspection, according to the Fine Photography page. Measurements and extra details are paid services.
How long do I have to return something?
Five days, counted as 120 hours from the next hour after the item shows as "Stocked in", and only if the seller offers the return guarantee.
What is the deadline to claim for a lost or damaged parcel?
No claim is accepted after 7 days from signed delivery or 45 days from dispatch, according to the Insurance and Compensation page.
Is 24/7 Support real?
The homepage advertises round-the-clock support. That is not proof of an immediate human reply; the dated written standard describes a 24-hour order-enquiry target and Beijing processing hours.
Why are some promises marked No matching clause found?
Because we read the help centre, terms and footer pages and found no text that defines or backs them. It is a statement about what is written, not about whether the promise holds.
Does this site sell anything?
No. It links to a product catalogue and to Oopbuy. The sign-up link carries a referral code.
Before you pay: five things to watch
The dollar figure. Prices shown in dollars are converted from yuan at a rate the estimator prints as a fixed divisor. Compare in yuan.
The return window. It opens at "Stocked in" and lasts 120 hours. Check QC photos the day they arrive.
What inspection skips. Colour difference, size error, usage effect, electronics function. Buy photos or measurements if those matter.
The claim deadline. Seven days after delivery. Film the unboxing of anything valuable.
The storage clock. It starts per item at "received". Plan the parcel from the oldest item, and avoid trouble with items the counterfeit rule would catch: they can be destroyed with no refund.
How to choose a trustworthy agent, any agent
Comparing agents on homepage badges is comparing slogans. Compare clauses instead: the fee page, the conversion method, the inspection scope and its exclusions, the return window and who decides, the claim deadline, the storage clock and what happens after it, and a named company with a way to reach it.
An agent with fewer badges and clearer clauses can be the easier one to hold to account. The method from the company page works for any agent you are considering.
Other agents: compare the same order and conditions
Other agents, including Superbuy, CSSBuy and Sugargoo, operate purchasing and forwarding services. Their current terms must be checked separately; this page does not rank them or assert matching fees. Common claims include: free storage, quality checks, support, protection. The badges look alike because the business is alike. The clauses behind them differ in the details this site tracks: how many photos, how many storage days and from which status, how the currency is converted, what a claim needs and by when.
If you are weighing Oopbuy against another agent, run both through the same ledger: list each homepage promise, find each clause, and note the limits. You will usually find that the operational clauses are where the agents differ, and the brand claims are where they sound the same.
We do not rank agents or recommend one over another. The comparison is yours to make with the clauses in front of you.